Front Desk Associate (Uttarakhand)

Company Description Sterling Holiday Resorts is one of India’s premier hospitality brands, offering a network of 60+ resorts across 53 destinations, delivering unique and immersive travel experiences. Backed by Fairfax Financial Holdings and Thomas Cook (India) Ltd., Sterling blends global best practices with a deep commitment to Indian hospitality traditions. The company prioritizes service excellence, creativity, diversity, and leadership development, providing ample opportunities for career growth. With properties ranging from the hills of Ooty to the beaches of Goa, Sterling offers a workplace for those passionate about hospitality with purpose. Role Description We are seeking a dedicated Front Desk Associate for a full-time, on-site role at our resort in Uttarakhand, India. As a Front Desk Associate, you will serve as the first point of contact for guests, managing check-ins and check-outs, handling inquiries, and providing exceptional customer service. You will be responsible for answering phone calls, making reservations, maintaining guest records, coordinating with hotel staff, and ensuring a positive experience for all guests. Qualifications
- Proficiency in Phone Etiquette and Receptionist Duties
- Robust Computer Literacy and familiarity with reservation and office software
- Exceptional Customer Service skills to ensure guest satisfaction
- Excellent Communication skills, both verbal and written
- Interpersonal skills and the ability to maintain a professional demeanor
- Problem-solving skills to address guest concerns effectively
- Previous experience in hospitality or a related field is a plus
- High school diploma or equivalent; additional certifications in hospitality management are advantageous Apply on Kit Job: kitjob.in/job/4m584w