Customer Support Executive Women's Fashion Brand Singanallur

Hello June is a women's apparel brand that designs and creates everything in-house, from silhouettes to embroidery patterns. We serve women across India through our online store and we're growing fast. We're a small, tight-knit team and we take customer experience seriously because our customers aren't just buyers, they're our community.

What You'll Be Doing Responding to customer queries across email, WhatsApp, and Instagram DMs in a timely, friendly and professional manner Tracking orders and checking NDR (non-delivery) statuses with logistics partners, and following up to resolve them Coordinating with the internal production and operations team when queries need more than a standard response Maintaining response quality and keeping customers informed throughout their journey, from order to delivery Logging recurring issues and flagging patterns to help us improve processes over time

What We're Looking For Excellent written and spoken English, this is non-negotiable A warm, patient and solution-oriented communication style Someone who is comfortable using tools like WhatsApp Business, email clients, and Instagram Basic comfort with spreadsheets or any order management/logistics platform is a plus Prior experience in customer support, especially in e-commerce or fashion, is a bonus but not mandatory Good at staying organised when multiple queries are coming in at once Fluency in spoken Hindi is a solid advantage. Must have your own laptop or desktop computer with a secure internet connection.

Work Setup

This role starts as a fully remote (work from home) position. As we grow and set up our office in Coimbatore, we'll transition this into a full time in-office role. Ideal if you're based in or around Coimbatore and are open to that shift.

Working Hours

Monday to Saturday, 10 AM to 6 PM

Pay: ₹14,000.00
- ₹16,000.00 per month

Application Question(s): Do you have a computer/laptop and a stable internet connection?

Experience: Customer support: 1 year (Preferred)

Language: Hindi (Preferred) English (Required)

Work Location: Hybrid remote in Singanallur, Coimbatore, Tamil Nadu Apply on Kit Job: kitjob.in/job/4m8uyr