Customer Service (Kondapur)
Customer Service (Kondapur)
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Kondapur, India -
Posted: less than a week ago
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Description
About Us
InterScripts is a Information Technology business based in Chantilly, VA and established in 2017 providing technology and platform enabled services and solutions. Historically, we have enabled our customers to realize the most value from their technology and resources through our Managed Services, Archival Solution, EHR, ERP, Advisory, Virtual Care, Technology, Application Development, and Cybersecurity services.
In addition, InterScripts has substantial experience in providing Technology and Platform Enabled solutions to commercial, public sector, and government entities. We are an ISO 27001, 9001 CMMI 3 and SOC 2 certified organization, signifying our ability to lower the risks for our clients’ application modernization efforts, custom development, support, operations, and MSP projects.
Job Description
Customer Service
- Voice Support Specialist
Location: Hyderabad (Work from site)
Experience: 1
- 2 Years
Employment Type: Full time
Shift: Rotational shifts (24/7 support)
Joining: Immediate
Program: MyChart Support
- Voice
Job Description
We are urgently looking for a Customer Voice Support Specialist to join our growing IT healthcare team.
The ideal candidate will handle patient support calls, emails, and in-basket requests related to the MyChart portal.
You will be the first point of contact for patients and healthcare providers, assisting with login issues, password resets, account setup, and general MyChart troubleshooting.
This is a priority position with quick interview and onboarding process
Key Responsibilities
Handle inbound calls, emails, and in-basket messages for MyChart support. Assist users with account access, password resets, and profile activation. Troubleshoot login issues efficiently with high customer satisfaction. Document all interactions accurately in the CRM/ticketing tool. Escalate complex issues to Level 2 support or relevant departments when required. Provide step-by-step guidance to users to help them navigate M Apply on Kit Job: kitjob.in/job/4meocm
InterScripts is a Information Technology business based in Chantilly, VA and established in 2017 providing technology and platform enabled services and solutions. Historically, we have enabled our customers to realize the most value from their technology and resources through our Managed Services, Archival Solution, EHR, ERP, Advisory, Virtual Care, Technology, Application Development, and Cybersecurity services.
In addition, InterScripts has substantial experience in providing Technology and Platform Enabled solutions to commercial, public sector, and government entities. We are an ISO 27001, 9001 CMMI 3 and SOC 2 certified organization, signifying our ability to lower the risks for our clients’ application modernization efforts, custom development, support, operations, and MSP projects.
Job Description
Customer Service
- Voice Support Specialist
Location: Hyderabad (Work from site)
Experience: 1
- 2 Years
Employment Type: Full time
Shift: Rotational shifts (24/7 support)
Joining: Immediate
Program: MyChart Support
- Voice
Job Description
We are urgently looking for a Customer Voice Support Specialist to join our growing IT healthcare team.
The ideal candidate will handle patient support calls, emails, and in-basket requests related to the MyChart portal.
You will be the first point of contact for patients and healthcare providers, assisting with login issues, password resets, account setup, and general MyChart troubleshooting.
This is a priority position with quick interview and onboarding process
Key Responsibilities
Handle inbound calls, emails, and in-basket messages for MyChart support. Assist users with account access, password resets, and profile activation. Troubleshoot login issues efficiently with high customer satisfaction. Document all interactions accurately in the CRM/ticketing tool. Escalate complex issues to Level 2 support or relevant departments when required. Provide step-by-step guidance to users to help them navigate M Apply on Kit Job: kitjob.in/job/4meocm
Highlights
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Company nameImportant Group -
Job positionCustomer Service (Kondapur)
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