Client Experience Executive (Front Desk – Sales & Billing) …, Kondapur

About the Job Snoot Experience Centre is a up-to-date, design-led pet healthcare brand based in Hyderabad. Snoot brings together veterinary care, grooming, pet essentials, and home delivery under one thoughtfully designed experience centre. We are looking for a Client Experience Executive who will manage the front desk, customer coordination, billing, and appointment management, ensuring every pet parent receives a warm, professional, and organised experience. This role is ideal for candidates who have worked in clinics, hospitals, hotels, luxury retail stores, showrooms, salons, or other customer-focused environments where service quality and attention to detail are important. Responsibilities
- Welcome pet parents and manage reception / front desk operations
- Handle billing, invoicing, POS, and payment processing
- Manage appointments, scheduling, and follow-ups
- Respond to WhatsApp and phone enquiries professionally
- Coordinate with veterinarians, grooming team, CRM, and accounts
- Maintain accurate customer records in CRM systems
- Promote grooming services and retail products when appropriate
- Ensure the reception area remains clean, organised, and professional
- Provide a warm and memorable experience for every customer and pet Required Qualifications
- 1–3 years experience in front office, reception, or customer service roles
- Experience in hospital, clinic, salon, hotel, showroom, or retail environment
- Strong communication skills in English and Telugu
- Comfortable handling billing, invoicing, POS systems, and basic computer operations
- Customer-focused attitude with strong interpersonal skills
- Ability to multitask and stay organised in a busy environment
- Comfortable around dogs and cats Preferred Qualifications
- Experience in clinics, hospitals, luxury retail, hospitality, or premium service environments
- Familiarity with CRM systems (Zoho CRM is an advantage)
- Experience managing appointments, follow-ups, and service coordination
- Exposure to sales support or service upselling
- Basic understanding of billing or accounting workflows
- Additional language skills such as Hindi Apply Send your resume to WhatsApp: +91 9100004415 Location: Hitex Road, Kothaguda, Hyderabad Job Types: Full-time, Permanent Pay: ₹20,000.00
- ₹30,000.00 per month Work Location: In person Apply on Kit Job: kitjob.in/job/4n1277