Front Desk Concierge / Receptionist (Pune)

Company Description Lluminae Aesthetics is an integrative skin and hair clinic that combines clinical dermatology, regenerative medicine, and Ayurvedic science to deliver long-lasting results. Guided by the principles of prevention, inside-out restoration, and a fusion of science with tradition, Lluminae provides personalized treatments tailored to address root causes rather than symptoms. Our unique care approach includes a five-phase clinical journey, from baseline assessment to ongoing refinement, designed to promote optimal skin and hair health. Located in Pune City, Lluminae offers cutting-edge treatments such as Stress-Adaptive Skin Therapy, Full-Cycle Hair Restoration, and Plant-Based Exosome Therapy for individuals seeking innovative and effective solutions. Role Description Lluminae Aesthetics is seeking a dedicated Front Desk Concierge / Receptionist for a full time, in office position in Pune City. The role involves greeting clients, managing appointments and reservations, handling inquiries, and ensuring a seamless customer experience. Additional responsibilities include managing front desk activities, coordinating with other team members, and maintaining a welcoming environment for all visitors. The ideal candidate will create a positive first impression and uphold the highest standards of service quality. Qualifications
- Delivered a premium front-desk and concierge experience by warmly welcoming clients, managing walk-ins, calls, and in-clinic interactions with professionalism and efficiency.
- Managed appointment scheduling and optimized practitioner calendars to ensure seamless clinic operations, minimal wait times, and smooth patient flow.
- Coordinated closely with dermatologists, therapists, and internal teams to maintain operational efficiency and elevate the overall client experience.
- Handled billing, invoicing, payment processing, and daily cash reconciliation with accuracy while ensuring financial transparency and a frictionless checkout process.
- Responded to client inquiries via phone and in person, effectively communicating services and converting consultations into confirmed appointments.
- Maintained reception and waiting lounge standards by overseeing ambience elements such as cleanliness, lighting, music, scent, and overall brand presentation.
- Delivered high-touch concierge and reservation management services to create a personalized and seamless client journey.
- Demonstrated strong multitasking, organizational, and customer service skills in a fast-paced, client-facing wellness and aesthetics environment.
- Utilized scheduling and office management software to streamline administrative workflows and improve operational coordination.
- Built positive client relationships through professional, courteous, and empathetic communication, contributing to client satisfaction and retention. Core Competencies & Attributes
- Composure Under Pressure: Ability to manage high-traffic situations with calmness and professionalism
- Attention to Detail: Solid eye for maintaining premium ambience and presentation standards
- Warm Professionalism: Polished communication with a client-first approach
- Personalization: Ability to remember client preferences and create a VIP experience
- Adaptability: Seamless handling of multiple tasks without compromising service quality Requirements
- Minimum 2 years of experience in front desk, reception, or guest relations
- Fluency in English, Hindi, and Marathi (mandatory)
- Experience in hospitality, luxury retail, or premium clinics preferred
- Comfortable using CRM/booking software, Microsoft Excel, and WhatsApp Business
- Understanding of customer service standards and operational SOPs What Lluminae Offers
- Opportunity to work in a premium, design-led clinical environment
- Exposure to high-value clientele and luxury service standards
- Structured processes with qualified growth opportunities
- A key role in shaping the client experience of a fast-growing brand To Apply: Please send your CV along with a short cover letter explaining your philosophy on ‘Integrative Aesthetics‘ and why you are ready to transition into a premium luxury clinic environment to Apply on Kit Job: kitjob.in/job/4lk669