Team Leader/US Voice Process//BPO (Pune)

???? Leading BPO in Pune Hiring: Team Leader / Assistant Manager ???? International Voice Process | ???? CTC: Up to 8LPA | ⏳ Immediate Joiners Preferred ???? US Shifts ???? Eligibility:
- Minimum 1 year Team Leader experience in International BPO
- Customer Service Process
- Strong expertise in Operations Metrics: Attrition, Shrinkage, CSAT, NPS, SLA
- Excellent communication skills
- Candidates from BPO/ only ???? Role & Responsibilities:
- Supervise and coach a team of Game Changers for consistent performance
- Drive KPIs and ensure service delivery meets contractual & financial expectations
- Conduct team meetings, performance reviews, and corrective action plans
- Mentor, train, and develop team members while managing operations effectively
- Collaborate with other leaders to support program success ???? Key Skills:
- Robust leadership & coaching ability
- Excellent communication (written & verbal)
- Ability to multi‑task, prioritize, and deliver under pressure
- Proven track record in mentoring and performance management ???? Apply: Apply on Kit Job: kitjob.in/job/4lkoe4