Group Manager - BPO Operations - UK Motor Insurance - R (Pune)

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging team-oriented models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description
• Seamless delivery on agreed Service Levels and contractual deliverables on key business metrics
• Maintaining positive relationships with customers.• Lead, Review and allocate performance targets• Monitoring the Performance of the team daily and ensuring we met the set KPI and targets• Review productivity / error trend analysis. Decide and action implement steps• Implement best practice compilation and sharing• Drive process efficiencies and improvements with an intent to reduce indemnity spend and claims lifecycle and increase customer experience• Strong leader with a high degree of Coaching and mentoring skills
• Customer centricity and interpersonal and networking skills.• Motivate the team to ensure team retention• Remaining organized and meeting deadlines.• Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise Qualifications A bachelor's degree is a mandate.15 years or more experience in UK Motor insurance operations. Apply on Kit Job: kitjob.in/job/4lvgag