Mgr Front Desk Pune

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and

supervising staff on a daily basis. Front office areas include Bell/Door Staff,

Switchboard and Guest Services/Front Desk. Position directs and works with

managers and employees to carry out procedures ensuring an productive check in

and check out process. Ensures guest and employee satisfaction and maximizes the

financial performance of the department.

CANDIDATE PROFILE

Education and Experience


• High school diploma or GED; 2 years experience in the guest services, front

desk, or related qualified area.

OR


• 2-year degree from an accredited university in Hotel and Restaurant

Management, Hospitality, Business Administration, or related major; no work

experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals


• Manages day-to-day operations, ensuring the quality, standards and meeting the

expectations of the customers on a daily basis.


• Develops specific goals and plans to prioritize, organize, and accomplish your

work.


• Handles complaints, settling disputes, and resolving grievances and conflicts,

or otherwise negotiating with others.


• Supervises staffing levels to ensure that guest service, operational needs and

financial objectives are met.


• Ensures that regular on-going communication is happening with employees to

create awareness of business objectives and communicate expectations, recognizes

performance, and produces desired results.


• Understands the impact of department’s operations on the overall property

financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team


• Utilizes interpersonal and communication skills to lead, influence, and

encourage others; advocates sound financial/business decision making;

demonstrates honesty/integrity; leads by example.


• Encourages and building mutual trust, respect, and cooperation among team

members.


• Serving as a role model to Apply on Kit Job: kitjob.in/job/4lz7no