Delivery Lead - Salesforce and ServiceMax Administrator (Pune)

Delivery Lead IT
- ServiceMax (Salesforce/ServiceMax Administrator/Product Owner) When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services. Job Title Delivery Lead IT
- ServiceMax (Salesforce/ServiceMax Administrator/Product Owner) Location(s) Pune Key Responsibilities:
· System Configuration: o Support key operational and service-related functions across the organization, including processing intake requests and managing procurement activities. o Administration of Salesforce/ServiceMax case management, system configuration and daily support.
· User Support o Support process improvement initiatives such as Preventive Maintenance (PM) automation. o Conduct stock reconciliation by updating inventory data within ServiceMax.
· Data Management: o Research and resolve construction file bugs, coordinating with technical teams. o Maintain accurate and updated system data in ServiceMax, including external IDs, manufacture and installation dates, Work Orders, technician assignments. o Compile, arrange, and analyze service-related data for reporting purposes.
· Reporting and Analytics: o Creating and managing dashboards and reports to provide insights into business goals and performance. o Prepare statistical and operational reports. o Communicate and coordinate with internal teams and external partners to ensure seamless service delivery.
· Solution Development/Enhancements o Engage with ServiceMax developers to manage enhancement backlogs and enhancements o Own and prioritize the product backlog, translating business requirements into actionable user stories and acceptance criteria for the development team.
· Platform Maintenance and Upgrades: o Performing routine maintenance, applying system upgrades, and staying current with recent Salesforce releases.
· Documentation and training: o Create technical documentation and provide training to end-users and administrators.
· Testing and quality assurance: o Coordinate User Acceptance Testing (UAT) to ensure features meet business expectations before change management and release.
· Continuous improvement: o Monitor system performance, gather user feedback, and identify opportunities for enhancement and optimization Experience Level Senior Level Apply on Kit Job: kitjob.in/job/4mv4pv