IT Customer Service Representative, Pune

THE WORK: Join us in creating a seamless experience for users! You will build knowledge and support others while participating in problem-solving discussions. Your expertise in Microsoft Windows Desktop Management will be invaluable as you contribute to a dynamic environment. We are excited to see how you can make a difference and help us achieve our goals together!Ensure production systems are available and operating as defined in Service Level Agreements. Drive incident and outage resolution and communication. Facilitate restoration of service to the production environment. Establish disaster recovery procedures and maintain data retention practices.HERE'S WHAT YOU WILL NEED: Intermediate proficiency in Microsoft Windows Desktop Management. Education requirements are not specified for this opportunity. It is advantageous to have prior experience in relevant related skills. BONUS POINTS IF YOU HAVE: Advanced problem-solving skills.Intermediate knowledge of network troubleshooting. Expertise in customer service. Intermediate proficiency in documentation and reporting. Mastery of time management. This is for contractor conversion- muley.vishal RR Number :RRN000232, This is for contractor conversion muley.vishalRR Number RRN000232