Customer Service Executive, Pune

About The Role We are looking for a proactive and customer-focused Travel Process Customer Support Executive to join our team. This role involves handling end-to-end travel support for customers, ensuring smooth booking experiences and timely issue resolution across global markets. Key ResponsibilitiesHandle inbound and outbound customer interactions via calls, email, and chat Assist with flight bookings, cancellations, rebookings, and refunds Provide accurate information on fares, airline policies, baggage rules, and itineraries Resolve customer issues efficiently while maintaining high customer satisfactionCoordinate with airlines and internal teams for booking management Update CRM systems with accurate customer interaction details Meet defined KPIs, SLAs, and quality standards Requirements Prior experience in travel process / airline / OTA customer support preferred Knowledge of GDS systems (Amadeus, Sabre, Galileo) is an advantageExcellent communication skills (verbal written) Ability to handle high call volumes and multitask Strong problem-solving and customer-handling skills Willingness to work in rotational shifts (including night shifts and weekends) Preferred Skills Experience in international travel bookingsUnderstanding of fare rules, ticketing, and reissues Ability to work in a fast-paced environment For more details contact HR-9096123939 This job is provided by Shine.com