Splunk, Grafana, Production Support Expert, Pune

Key Responsibilities Technical Responsibilities: Provide production support for critical applications, ensuring timely resolution of incidents. Perform root cause analysis and debugging in live production environments. Develop and maintain Splunk queries for monitoring, alerting, and reporting.Create, read, and maintain Grafana dashboards for system monitoring and visualization. Work with SRE tools and processes including Kubernetes, Docker, Ansible, Jenkins, CI/CD pipelines . Communication Responsibilities: Serve as a client-facing point of contact for production issues and updates.Draft clear, concise emails and update communication channels regarding incident status. Collaborate effectively with offshore and cross-functional teams. Behavioral Responsibilities: Proactive in reporting issues and progress. Team player capable of working collaboratively to meet project timelines.