Front Desk Concierge / Receptionist, Pune

Company Description Lluminae Aesthetics is an integrative skin and hair clinic that combines clinical dermatology, regenerative medicine, and Ayurvedic science to deliver long-lasting results. Guided by the principles of prevention, inside-out restoration, and a fusion of science with tradition, Lluminae provides personalized treatments tailored to address root causes rather than symptoms. Our unique care approach includes a five-phase clinical journey, from baseline assessment to ongoing refinement, designed to promote optimal skin and hair health. Located in Pune City, Lluminae offers cutting-edge treatments such as Stress-Adaptive Skin Therapy, Full-Cycle Hair Restoration, and Plant-Based Exosome Therapy for individuals seeking innovative and effective solutions.Role Description Lluminae Aesthetics is seeking a dedicated Front Desk Concierge / Receptionist for a full-time, on-site position in Pune City. The role involves greeting clients, managing appointments and reservations, handling inquiries, and ensuring a seamless customer experience. Additional responsibilities include managing front desk activities, coordinating with other team members, and maintaining a welcoming environment for all visitors. The ideal candidate will create a positive first impression and uphold the highest standards of service quality.Qualifications Delivered a premium front-desk and concierge experience by warmly welcoming clients, managing walk-ins, calls, and in-clinic interactions with professionalism and efficiency. Managed appointment scheduling and optimized practitioner calendars to ensure seamless clinic operations, minimal wait times, and smooth patient flow.Coordinated closely with dermatologists, therapists, and internal teams to maintain operational efficiency and elevate the overall client experience. Handled billing, invoicing, payment processing, and daily cash reconciliation with accuracy while ensuring financial transparency and a frictionless checkout process.Responded to client inquiries via phone and in person, effectively communicating services and converting consultations into confirmed appointments. Maintained reception and waiting lounge standards by overseeing ambience elements such as cleanliness, lighting, music, scent, and overall brand presentation.Delivered high-touch concierge and reservation management services to create a personalized and seamless client journey. Demonstrated strong multitasking, organizational, and customer service skills in a fast-paced, client-facing wellness and aesthetics environment. Utilized scheduling and office management software to streamline administrative workflows and improve operational coordination.Built positive client relationships through professional, courteous, and empathetic communication, contributing to client satisfaction and retention. Core Competencies&Attributes Composure Under Pressure: Ability to manage high-traffic situations with calmness and professionalism Attention to Detail: Strong eye for maintaining premium ambience and presentation standards Warm Professionalism: Polished communication with a client-first approach Personalization: Ability to remember client preferences and create a VIP experienceAdaptability: Seamless handling of multiple tasks without compromising service quality Requirements Minimum 2 years of experience in front desk, reception, or guest relations Fluency in English, Hindi, and Marathi (mandatory) Experience in hospitality, luxury retail, or premium clinics preferredComfortable using CRM/booking software, Microsoft Excel, and WhatsApp Business Understanding of customer service standards and operational SOPs What Lluminae Offers Opportunity to work in a premium, design-led clinical environment Exposure to high-value clientele and luxury service standardsStructured processes with professional growth opportunities A key role in shaping the client experience of a fast-growing brand To Apply: Please send your CV along with a short cover letter explaining your philosophy on 'Integrative Aesthetics' and why you are ready to transition into a premium luxury clinic environment to [HIDDEN TEXT].