IT Customer Service Representative, Pune

THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Microsoft Windows Desktop Management, contributing to a collaborative and dynamic environment. We invite you to join us in making a meaningful impact and growing your skills in an encouraging setting.Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively.Establish and maintain disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational standards. HERE'S WHAT YOU WILL NEED: Intermediate proficiency in Microsoft Windows Desktop Management. It is advantageous to have prior experience in relevant related skills.Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Beginner proficiency in troubleshooting technical issues. Intermediate proficiency in customer service skills. Advanced proficiency in communication and interpersonal skills. Beginner proficiency in time management.Intermediate proficiency in documentation and reporting. Rasing mirror role id for this RRD R5223448 RR Number :RRN00016376 Backfill Employee Name :Sumedh Patil Backfill Employee ID :13945823 Role off date : 17th Oct'25 type of resource: backfill