Junior Desktop Engineer– Lab/Scientific Systems Support, Pune

Hiring for Our Client: Desktop Engineer– Lab/Scientific System support Location: Bengaluru Department: IT End User Services Key Responsibilities Provide desktop, laptop, and peripheral support across office and lab environments. Install, configure, and maintain scientific applications and lab instruments with vendorsand lab staff.Ensure compliance with GxP and pharma regulatory standards during IT operations. Participate in Computer System Validation (CSV) processes as required. Manage incidents, service requests and change records using the relevant software (ITSM, Trackwise) etc. Support Windows OS (10/11) deployments and upgrades in line with ITIL standards.Collaborate with cross-functional teams (Infrastructure, Security, Lab Systems) to resolve technical issues efficiently. Maintain accurate documentation for assets, configurations, and procedures per IT policies. Required Skills&Experience Proven experience as a Desktop Support/Engineer in IT environments. Strong expertise in Windows OS support. Experience in lab environments , scientific applications, and instrument connectivity. Understanding of GxP and validation practices (preferred). Excellent troubleshooting, communication, and stakeholder management skills.Familiarity with ITIL framework (Incident, Problem, and Change Management). NOTE: PLEASE DO NOT APPLY IF you have NOT worked in a Life Sciences (Pharma, Medical devices, Biotechnology) company/client before. Knowledge of regulatory compliance in the Life sciences is a key requirement for this jobQualifications Bachelor's degree in Computer Science, Information Technology , or related field (or equivalent experience).