Sr Customer Support Officer, Pune

Job Title: Senior Transaction Processing Officer Designation: Sr Transaction Procng Off Location: Mph-Cybercity Tower 4, Pune, IN Job Summary: The Senior Transaction Processing Officer will play a pivotal role in ensuring the smooth execution of transaction processes within the insurance sector. This position requires a candidate with exceptional communication skills, both written and spoken, to effectively interact with clients, stakeholders, and team members. The ideal candidate will possess a strong understanding of insurance processes and be able to convey complex information clearly and concisely.Responsibilities: Manage and oversee transaction processing activities to ensure accuracy and compliance with industry standards. Communicate effectively with clients and stakeholders to address inquiries and provide updates on transaction statuses. Analyze transaction data to identify trends and areas for improvement in processing efficiency.Collaborate with cross-functional teams to streamline processes and enhance service delivery. Prepare and present reports on transaction performance and operational metrics to management. Provide training and support to junior team members on transaction processing best practices. Ensure adherence to regulatory requirements and internal policies related to insurance transactions.Mandatory Skills: Strong knowledge of insurance processes and terminology. Excellent written and verbal communication skills. Proficiency in analyzing data and generating reports. Ability to work collaboratively in a team-oriented environment. Strong attention to detail and organizational skills.Preferred Skills: Familiarity with transaction processing software and tools. Experience in customer service or client-facing roles. Knowledge of regulatory compliance in the insurance industry. Qualifications: Bachelor's degree in Business Administration, Finance, or a related field. Relevant certifications in insurance or transaction processing are a plus.If you are a motivated individual with a passion for the insurance industry and possess the required communication skills, we invite you to apply for this exciting opportunity. About Mphasis: Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.Equal Opportunity Employer: Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster here, view the EEO in the law supplement here. To view the pay transparency nondiscrimination provision please click here and to view the E-Verify posting click here.Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to [HIDDEN TEXT] and let us know your contact information and the nature of your request.