Contact Center Representative - Level II - Service, Pune

Coordinates documents and gathers and inputs data related to assigned administrative support duties for a team, department, function, or other organizational leader/group. Performs activities under a moderate degree of supervision. Key Responsibilities: Administrative Support:  Conduct research, prepare statistical reports, and address routine information requests.Data Management:  Gather, compile, and verify information, entering it accurately into documents such as reports, presentations, or forms, and office systems such as databases or spreadsheets. Data Collection and Reporting:  Assist with data collection, data entry, and report generation on various departmental activities.Associate Functions:  Prepare correspondence, receive visitors, arrange conference calls, and schedule meetings. Inquiries Handling:  Respond to or redirect routine inquiries from external or internal sources about the organization/department, its activities, or processes. Payment Documentation:  Prepare documentation for payment of vendors, suppliers, and other third parties; submit documentation and enter requests for payments into the accounting system; respond to inquiries from accounts payable and payees.Policy Documentation:  Document and maintain departmental policies and procedures. Team Participation:  Participate as a team member on departmental business improvement assignments and projects. Routine Activities:  Perform other routine administrative activities as needed per the established procedures of the organization and/or department.External Qualifications and Competencies Qualifications: Education:  High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. Licensing:  This position may require licensing for compliance with export controls or sanctions regulations.Competencies: Values Differences:  Recognizing the value that different perspectives and cultures bring to an organization. Action Oriented:  Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Communicates Effectively:  Developing and delivering multi-mode communications thatconvey a clear understanding of the unique needs of different audiences.Customer Focus:  Building strong customer relationships and delivering customer-centric solutions. Ensures Accountability:  Holding self and others accountable to meet commitments. Plans and Aligns:  Planning and prioritizing work to meet commitments aligned with organizational goals. Data Analytics:  Discovering, interpreting, and communicating qualitative and quantitative data to determine conclusions and enable data-driven business decisions.Data Communication and Visualization:  Constructing a narrative of the business problem, root cause, solution options, and opportunities through data visualization, including reports and dashboards. Additional Responsibilities Unique to this Position Skills and Experience: Product&Service Information:  Intermediate understanding of Cummins products, including engines, power generators, components, marine, and high-horsepower products. Familiarity with diesel engine operation, parts, and warranty support. Technical Expertise:  Ability to interpret schematics, blueprints, and wiring diagrams. Proficiency in handling and analyzing data.Customer Support:  Assistance with technical questions and diagnostics for certified Cummins repair locations. Knowledge of logistical concepts and engine familiarization. Stakeholder Experience:  Experience dealing with US stakeholders is an added advantage. Shift Flexibility:  Night shift availability (timings may vary as per business requirements).Communication Skills:  Strong verbal and written communication skills. Experience: Requires some work experience or intermediate-level knowledge obtained through education, training, or on-the-job experience. Role:  Customer Retention - Non Voice Industry Type:  Industrial Equipment / MachineryDepartment:  Customer Success ,  Service&Operations Employment Type:  Full Time, Permanent Role Category:  Non Voice Education UG:  Diploma in Mechanical PG:  Any Postgraduate