Customer Service, Pune

Description We are seeking a Customer Service Representative to join our team in India. The ideal candidate will be responsible for ensuring a positive customer experience by addressing inquiries and resolving issues efficiently. This role is perfect for individuals looking to build their career in customer service.Responsibilities Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate information regarding products and services to customers. Resolve customer complaints and issues effectively and efficiently. Maintain detailed records of customer interactions and transactions.Collaborate with team members and other departments to enhance the customer experience. Stay updated with product knowledge and industry trends. Skills and Qualifications Excellent communication skills in English (verbal and written). Strong problem-solving abilities and a customer-oriented mindset.Proficiency in using customer service software and CRM systems. Ability to handle difficult situations with empathy and professionalism. Basic knowledge of computer applications (MS Office, etc.). Strong attention to detail and organizational skills.