Customer Support Officer, Pune

Role description Job Description Role: Customer Support Officer Location: Pune Who are we looking for Graduate freshers to 3 years of exp in international BPO Analytical skills Technical Skills: Operating the computer- Intermediate MS Office - Intermediate Excellent communication skills.Basic knowledge of Insurance Process Skills: Record interaction using client system with proper classification Refer Knowledge base and perform task as per defined process Follow up and closure of interactions to ensure customer satisfaction Passionate about customer service Comfortable with Rotational shifts, extended working hours and weekly offsBehavioral Skills : Positive energy Positive attitude Self learner Qualification: Any Graduate, can apply What's in for you At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization. You get an open and transparent culture along with freedom to experimentation and innovationWho are we Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.