Mft Production Support Pune

Job Summary

Synechron is seeking a proficient Data Engineer to support the design, development, and maintenance of scalable, effective data pipelines and enterprise data solutions. The role involves collaborating with cross-functional teams to gather requirements, implement data management strategies, and ensure data quality, security, and availability. The Data Engineer will leverage experience in cloud platforms, big data tools, and up-to-date development practices to enable data-driven decision-making and operational excellence across the organization.

Overview

We are seeking a Production Support Engineer (24x7 Shift Coverage) with deep expertise in Managed File Transfer (MFT) platforms to ensure the stability, performance, and resilience of critical enterprise file transfer services. This role is pivotal in delivering L2/L3 support, leading incident resolution, and driving automation & process improvements.

The ideal candidate will combine robust technical knowledge in MFT technologies with leadership and communication skills, ensuring both operational excellence and stakeholder confidence.

Key Responsibilities

Production Support

• Deliver L2/L3 support for MFT platforms (IBM Sterling Integrator/File Gateway, Sterling Secure Proxy, Connect:Direct etc).

• Monitor daily file transfer jobs, troubleshoot failures, and ensure timely completion of critical business processes.

• Perform health checks, certificate renewals, user provisioning, and connectivity troubleshooting (SFTP, FTPS, AS2, HTTPS, CD, etc.).

• Provide support as part of a 24x7 global support rotation.

Incident & Problem Management

• Lead incident investigation, diagnosis, and resolution for high-priority issues.

• Drive root cause analysis (RCA) and implement preventive actions to avoid recurrence.

• Engage and coordinate with infrastructure, middleware, and network teams for complex troubleshooting.

• Ensure SLAs are met for incident resolution and problem closure.

Continuous Improvement & Collaborat Apply on Kit Job: kitjob.in/job/4n3w2s