Microsoft System Administrator (Pune)

About the role- The ideal candidate would be responsible to own end-to-end support and operations of Microsoft-based infrastructure in a 24x7 managed services setting.

Job Responsibilities-
- Provide advanced technical support for Microsoft technologies including Active Directory, Exchange, SCCM, SQL clustering, and SharePoint across enterprise environments.
- Manage and support Windows Server and desktop operating systems, ensuring high availability and performance.
- Administer and maintain virtualized environments (Hyper-V and related platforms).
- Troubleshoot and resolve complex infrastructure issues across Windows servers, applications, and virtual environments.
- Act as an escalation point for L2/L3 incidents, ensuring timely resolution within defined SLAs.
- Perform root cause analysis (RCA) for recurring issues and implement preventive solutions.
- Manage and resolve support tickets end-to-end, ensuring proper categorization, prioritization, and closure.
- Follow ITIL processes (Incident, Problem, and Change Management) in a structured support environment.
- Ensure regular patching and updates of Windows servers using Configuration Manager and related tools.
- Support backup and recovery operations using Veeam, Commvault, or similar tools.
- Support hybrid environments, including on-premises and Azure Local integrations.
- Provide basic administration and troubleshooting support for Linux environments where applicable.
- Monitor infrastructure systems, respond to alerts, and take corrective action to ensure service continuity.
- Participate in 24x7 shift rotations and on-call support, handling priority incidents as required.
- Provide technical support to internal or external clients via phone, email, or deskside support.

Required skills-
- 8 to 10 years of experience in technical support, system administration, or infrastructure management.
- Experience in managed services or MSP environments.
- Experience with Windows and Linux server operating syst Apply on Kit Job: kitjob.in/job/4nbumm