Sr Engineer - Customer Service Operations (Pune)

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Role Summary The Intune L2 Administrator is responsible for day‑to‑day management, monitoring, and support of Microsoft Intune and endpoint management services . This role handles Level‑2 escalations , supports device and application management, enforces security policies, and works closely with L3 teams for complex issues. Key Responsibilities Microsoft Intune & Endpoint Management
- Manage and support Microsoft Intune for:
- Windows (Windows 10/11)
- macOS
- iOS / iPadOS
- Android devices
- Handle device lifecycle activities:
- Enrollment, re‑enrollment, retirement, and wipe
- Compliance monitoring and remediation
- Troubleshoot device enrollment and sync issues Configuration & Compliance
- Create, modify, and support:
- Device configuration profiles
- Compliance policies
- Endpoint security policies (AV, Firewall, Disk Encryption)
- Monitor compliance status and coordinate remediation with users
- Assist with BitLocker key recovery and encryption issues Application Management
- Deploy and manage applications using Intune:
- Win32 apps
- Microsoft Store apps
- iOS / Android apps
- Troubleshoot application deployment and installation failures
- Support updates and version control of managed applications User & Device Support (L2)
- Act as L2 escalation point for Intune‑related issues
- Troubleshoot:
- Device access issues
- Conditional Access device compliance failures
- Co‑management issues (SCCM + Intune)
- Work with Service Desk (L1) and provide guidance for common issues Security & Integration
- Support integration with:
- Microsoft Entra ID (Azure AD)
- Conditional Access policies
- Defender for Endpoint (basic integration)
- Ensure adherence to security and compliance standards
- Assist in endpoint security incident investigations Operations & Documentation
- Perform routine health checks and monitoring
- Create and maintain:
- SOPs
- Runbooks
- Knowledge base articles
- Participate in change management and CAB activities Technical Skills (Mandatory)
- Microsoft Intune (Endpoint Manager)
- Windows 10 / Windows 11 management
- Mobile Device Management (MDM / MAM)
- Microsoft Entra ID (Azure AD)
- Conditional Access (device‑based)
- Basic PowerShell troubleshooting
- Endpoint compliance & security policies Good to Have
- Experience with:
- Autopilot (basic troubleshooting)
- SCCM / Co‑management
- Defender for Endpoint
- Exposure to large enterprise environments
- ITIL process knowledge Soft Skills
- Strong troubleshooting and analytical skills
- Good communication with end users and IT teams
- Ability to handle multiple incidents and priorities
- Documentation and process discipline
- Team‑oriented approach Apply on Kit Job: kitjob.in/job/4n7foi