IT Asset Management Architecture and Design (Pune)

HERE'S HOW YOU'LL CONTRIBUTE:

Key responsibilities will be:

* Assist and support front-line operation support teams in solving advanced technical issues with guidance and coaching.
* Be the liaison with Engineering teams collaborating for resolution of complex desktop problems, communicate technical information and implementation of corrective and innovative solutions to front-line operations support teams.
* Provide break-fix support for Lab IT workstations and associated peripherals
* Execute IMAC (Install, Move, Add, Change) activities for lab IT assets
* Ensure timely resolution of incidents in line with defined SLAs
* Deliver hands-and-feet support for remote network, server, and infrastructure teams
* Support end-to-end asset lifecycle activities, including provisioning, tracking, movement, and decommissioning
* Resolve escalated cases and advanced technical scenarios related to Endpoint Management Software, Applications, Microsoft products, and hardware and peripherals.
* Work with front-line operation teams in implementing of new endpoint initiatives, providing associated training and Knowledge Articles as required for end-user support global teams.
* Software and Application deployments, including targeting & packaging, patching & updates, inventory control, and security baselining.
* Support automated management process for employee endpoints, providing them a seamless and effective end-user experience to enable productivity.
* Monitor and analyze gaps building processes to rationalize, troubleshoot and escalate technical problems with endpoint management clients, client inventory, application deployments and security patching. Apply on Kit Job: kitjob.in/job/4n82i1