Reservations Executive (Purulia)

Job Type: Full time ABOUT VILLASAVILLASA is a premium villa and boutique-stay discovery brand.(@villasaofficia) We curate, shoot, and market India's finest private properties — and handle every booking from first inquiry to checkout. Currently managing 30+ properties with 80+ bookings per month across Kolkata. Scaling to 100+ properties pan-India.We're early-stage and growing quick. No corporate layers. You'll work directly with the founder and the Reservation Manager. If you want predictability and hand-holding — this isn't it. If you want to own your numbers and see every closed booking directly impact a company's trajectory — keep reading.THE ROLEYou'll be the primary closer on VILLASA's reservation desk. Every lead that comes in through Instagram, WhatsApp, or referrals — you take it from first message to confirmed booking. You'll pitch the right property, handle objections, negotiate pricing, collect payment, and ensure the guest has a seamless experience from check-in to checkout.You'll report to our Reservation Manager, who handles owner coordination, caretaker quality control, and high-ticket client closings. Your job is everything else — the volume, the speed, the conversion.This is a sales role disguised as hospitality. If you're someone who gets a rush from turning a "just checking" into a confirmed booking — you'll thrive here.WHAT YOU'LL DO— Own the full booking cycle: inquiry → pitch → negotiate → close → guest management → checkout — Respond to every incoming lead within 15 minutes during working hours — speed wins in hospitality — Understand guest requirements and match them to the right property from our portfolio of 25+ villas and boutique stays — Handle pricing objections confidently — you know the value, you hold the line, you close — Follow up relentlessly with undecided guests — no lead dies silently on your watch — Collect advance payments, security deposits, and guest ID verification before confirming bookings — Coordinate check-in and check-out details with property caretakers — Manage guest communication throughout their stay — resolve issues quickly, escalate only when necessary — Maintain accurate booking records, calendars, and payment trackers across all properties — Report daily on lead status, conversion, and pipeline to the Reservation ManagerWHO YOU ARE— A natural closer: you don't just respond to inquiries , you convert them— Fast and sharp on WhatsApp: you think on your feet, your messages are warm but purposeful, and you know when to push and when to pause— Comfortable with money conversations: you can quote a price with confidence, explain the value without apologising, and handle "too expensive" without flinching— Organised under pressure: 15 active bookings, 30+ properties, 3 guests messaging simultaneously-you keep it all straight— Empathetic with guests: closing isn't about being aggressive , it's about understanding what the guest actually needs and matching them to it— Fluent in Hindi and English on WhatsApp and phone — professional, warm, clear— Based in Kolkata, available full time— Familiar with Google Calendar, Google Sheets, WhatsApp — you'll be living in these tools— 1–3 years in hospitality, travel, real estate, or any sales/customer-facing role is a solid plus— raw talent with the right attitude matters more than a resumeWHO THIS ISN'T FOR— Someone who waits for leads to follow up with them— Someone who treats "I'll think about it" as the end of a conversation— Someone who needs a script for every situation— you'll have guidelines, but the closing instinct has to be yours— Someone uncomfortable with targets and accountabilityCOMPENSATION₹20,000–₹30,000/month depending on experience and closing ability. Pure fixed salary. No gimmicks in the CTC — what we offer is what lands in your bank. As VILLASA scales, performance-linked incentives will be introduced over and above this base.HOW TO APPLYDO NOT send just a resume. Send a 60-second WhatsApp voice note to +91 82170 98356 answering this:"A guest messages you wanting to book a villa for 20 people this weekend. They say your price is too high and they found something cheaper on Airbnb. How would you respond to this guest?"If your voice note shows you can think on your feet and close — we'll call you. Apply on Kit Job: kitjob.in/job/4luhst