Customer Service Representative (US - Night Shift) (Purulia)

About the jobWork From Office (NIGHT SHIFTS)9 HOURS SHIFTSTWO SHIFT SLOTS
- 6:30 PM TO 3:30 AMAND 8:30 PM TO 5:30 AMNo transportation providedMUST BE AVAILABLE ON WEEKENDS (2 ROTATIONAL WEEK OFFS)Location: ARCH SQUARE X2, Ep Block, EP-Y1, EP Block, Sector V, Kolkata, West BengalJob DescriptionWe are looking for Customer Service Sales Representatives / Sales Associates to provide exceptional support to our e-commerce customers. The ideal candidates will be responsible for handling customer inquiries, resolving issues, assisting with sales, and ensuring a high level of customer satisfaction.Key Responsibilities:Handle inbound and outbound calls with US customers.Assist customers with product inquiries, orders, and general support.Resolve customer issues efficiently while maintaining a professional approach.Provide accurate information about products and services.Deliver excellent customer service while identifying potential sales opportunities.Maintain proper documentation of customer interactions.Requirements:Prior experience handling US customers is mandatory.Excellent spoken English and communication skills.Experience handling calls and interacting with US clients/customers.Ability to work in a hardcore night shift (US shift).Must be comfortable working night shifts.Must be able to work weekends on rotational shifts.Robust problem-solving and customer-handling skills. Apply on Kit Job: kitjob.in/job/4m2kit