Customer Service Representative (Purulia)

JD for Domestic Banking process. Greetings Kolkata! Join Our Team! Teleperformance welcomes you to be a part of our energetic team! Job Role: Customer Care Executive (Domestic Banking) Location: Kolkata, Saltlake sector v Job Type: Full-time About the Role: We are seeking enthusiastic and customer-focused individuals to join our team as Customer Care Executives. As a Customer Care Executive, you will be responsible for providing exceptional customer service to our clients via inbound/outbound calls and handle escalation cases. Responsibilities
- Handling customer inquiries and resolving issues via calls and chats
- Providing product/service information to customers
- Meeting and exceeding customer satisfaction targets
- Maintaining accurate records of customer interactions
- Collaborating with team members to achieve team goals Requirements:
- Minimum 12th pass qualification
- Fresher and experienced both can apply
- Excellent communication and interpersonal skills in any two of these languages: English/Hindi/ Bengali/Odia/Maithili/Bhojpuri/Assamese Shifts: For male employees: any 9 hours during 24x7 (Including Night shift) For female employees: any 9 hours during 7 am to 8 pm. (No night shift for females) 6 working days with 1 rotational week off Transporation: Self (There is no odd hour shift ending or beginning so the employees can avail public transport) Salary : English & Hindi/ Bengali/Odia/Maithili/Bhojpuri
- 15k CTC 12k In hand English & Assamese
- 18k CTC 14k In hand Hindi & Bengali/Odia/Maithili/Bhojpuri
- 13k CTC 10.5k In hand Assamese & Hindi/Bengali 18k CTC 14k In hand Interview Rounds 1) HR round 2) Operation round 3) Assessment round Contact Person email ID: Apply on Kit Job: kitjob.in/job/4m5ho8