Service Delivery Project Manager (Kollam)

We are looking for a highly organized and client-focused Service Delivery Project Manager to lead Managed Services and live production support engagements for cloud and application environments. This role requires strong operational ownership, stakeholder management, and the ability to manage 24x7 support operations across distributed teams.

The ideal candidate should have experience managing production support or managed services projects with solid exposure to incident management, SLA governance, escalation handling, Agile ceremonies, and client communication.

Job Title: Service Delivery Project Manager Location: Remote work Experience Level: 3-8 years only Work timings : 3:00 PM to 12:00 AM IST Please Note: Immediate joiners only required.

Key Responsibilities:
- Manage end-to-end delivery of Managed Services and production support Projects .
- Act as the primary point of contact for clients and internal stakeholders for all delivery and operational matters.
- Ensure smooth execution of 24x7 support operations through proper coordination with support and engineering teams.
- Track and manage incidents, service requests, bug fixes, enhancement activities, and operational deliverables.
- Ensure adherence to SLAs, KPIs, timelines, and client expectations.
- Coordinate and manage P1/P2 escalations, stakeholder communication, and resolution follow-ups.
- Facilitate daily stand-ups, sprint planning, backlog reviews, weekly governance calls, and operational reviews.
- Maintain visibility of ongoing activities across shifts through trackers, dashboards, status reports, and shift handovers.
- Drive risk tracking, dependency management, issue resolution, and follow-ups across teams.
- Prepare and present client updates, service reports, executive summaries, and governance decks.
- Work closely with engineering, support, cloud, and DevOps teams to ensure operational stability and timely resolution of issues.
- Drive process improvements, documentation, reporting standar Apply on Kit Job: kitjob.in/job/4lxio8