Front Office Assistant (Kollam)

Key Responsibilities Welcome guests with a friendly and skilled attitude Handle check-in and check-out processes efficiently Manage room reservations cancellations and modifications Answer guest queries through phone email and in person Coordinate with Housekeeping and other departments for room status updates Handle guest complaints professionally and escalate when required Maintain accurate guest records billing and folio posting Process payments cash card UPI etc and issue receipts Assist guests with information about hotel facilities local attractions and services Monitor the lobby area to ensure cleanliness and guest comfort Follow standard operating procedures and hotel policies Maintain confidentiality of guest information at all times Skills Competencies Excellent communication and interpersonal skills Strong customer service attitude Basic computer skills PMS knowledge preferred Ability to multitask and handle pressure during busy hours Professional grooming and positive attitude Qualifications Experience Degree in Hotel Management or any discipline Freshers or 0-2 years of experience in Front Office hotel experience preferred Knowledge of hotel software IDS Opera or similar is an added advantage Job Types Full-time Permanent Pay 12 000 00
- 18 000 00 per month Benefits Food provided Paid time off Ability to commute relocate Kollam Kerala Reliably commute or willing to relocate with an employer-provided relocation package Preferred Application Question s Do you have any experience in Hotels or Resorts How many years of experience do you have in Hotels or Resorts Location Kollam Kerala Preferred Work Location In person Apply on Kit Job: kitjob.in/job/4mcf6k