Itsm Architect Kollam

ITSM Architect / Technical Lead

Location: Remote , India .

Role Overview

We are seeking an experienced ITSM Technical Lead / Integration Lead to lead the architecture, integration, automation, and enhancement of enterprise-scale IT Service Management (ITSM) platforms and related enterprise systems.

This role is not focused on pure platform administration or workflow configuration. Instead, the primary focus is designing and implementing integrations and automations between the ITSM platform and enterprise systems such as identity platforms, HRMS, Finance systems, asset and endpoint management tools, monitoring platforms, collaboration systems, and internal applications/APIs.

The ideal candidate will bring robust experience in ITSM platform integrations, enterprise automation, API-driven architectures, and hands-on technical development, along with the ability to guide a small technical team and collaborate with global stakeholders and vendors.

Experience with Ivanti ITSM is strongly preferred; however, candidates with solid product-agnostic ITSM integration experience across platforms such as ServiceNow, Jira Service Management, BMC, Freshservice, or similar will also be considered.

Key Responsibilities

ITSM Integration & Automation

Design, build, and maintain integrations between ITSM platforms and enterprise systems including:

Google Workspace

Active Directory / Azure AD

LDAP / SCIM-based identity systems

HRMS and Finance platforms

Asset and endpoint management systems

Monitoring and observability platforms

Internal business applications and APIs

Develop scalable automation solutions for:

User onboarding/offboarding

Access provisioning and lifecycle management

Incident and request automation

Asset synchronization

Operational workflows and notifications

Define integration architecture patterns using:

REST/SOAP APIs

Webhooks

Middleware

Event-driven integrations

Scripting and orchestration frameworks

Technical Leadership Apply on Kit Job: kitjob.in/job/4myej4