Customer Service Engineer Kollam

Key Responsibilities

· Technical Guidance: Provide in office technical assistance to customers, explaining the superior quality and properties of Tata Tiscon TMT bars.

· Site Inspections: Conduct regular visits to construction sites to monitor the correct usage of steel and ensure structural integrity according to design specifications.

· Complaint Resolution: Address and resolve technical field complaints from customers or dealers, performing root-cause analysis and providing effective solutions.

· Stakeholder Engagement: Build and maintain solid relationships with local architects, masons, and contractors through regular meetings and technical workshops.

· Product Training: Organize and lead "Service Camps" or training sessions for dealer mechanics and masons to educate them on best construction practices and contemporary steel solutions.

· Documentation & Reporting: Maintain accurate records of site visits, customer feedback, and technical queries using the company's ERP or reporting system.

Sales Support: Assist the sales team by providing technical pitches, material estimations (BOQ), and clarifying product-related technical doubts to close deals.

Job Types: Full-time, Permanent

Pay: ₹20,000.00
- ₹25,000.00 per month

Benefits: Health insurance Provident Fund

Work Location: In person Apply on Kit Job: kitjob.in/job/4mzeug