Customer Relationship Officer Raiganj

Customer Relationship Officer (CRO) – World of Titan

Location: Raiganj

Industry: Retail / Luxury Retail / Watches & Accessories

Employment Type: Full-time

About the Role

We are hiring a Customer Relationship Officer (CRO) for a World of Titan store in Raiganj, West Bengal. The ideal candidate should be presentable, customer-focused, and passionate about retail and sales. This role involves assisting customers, building strong customer relationships, supporting store sales, and ensuring a premium in-store experience.

Key Responsibilities Welcome and assist customers visiting the store Understand customer requirements and recommend suitable products Support the sales team in achieving store sales targets Build and maintain strong customer relationships to encourage repeat business Ensure excellent customer service and a premium shopping experience Handle customer queries, feedback, and basic issue resolution professionally Maintain product displays and overall store presentation standards Assist in billing coordination and day-to-day store activities when required Support promotional activities, offers, and customer engagement initiatives

Required Skills & Qualifications 1–4 years of experience in retail sales, customer service, or customer relationship roles Positive communication and interpersonal skills Pleasant personality with solid customer handling abilities Basic understanding of retail sales and customer engagement Ability to work in a fast-paced retail workplace Team player with a positive attitude and sales mindset

Preferred Background

Candidates with experience in any of the following will be preferred: Retail stores Fashion/lifestyle/luxury retail Watches, accessories, eyewear, or jewellery retail Customer-facing hospitality or service roles

What We’re Looking For Customer-first approach Good presentation and communication skills Confidence in interacting with walk-in customers Ability to drive customer satisfaction and contribute to store sales

Pay: ₹9,644.78
- ₹15,533.80 per month

Benefits: Commuter assistance Paid sick time Paid time off

Work Location: In person Apply on Kit Job: kitjob.in/job/4mgf3v