Microsoft Dynamics Support Lead (Rajkot)

Location: Open to candidates based in India, Egypt, Jordan and Pakistan.

Are you a seasoned Microsoft Dynamics 365 Support qualified who thrives on delivering exceptional client experiences? Do you have the leadership instinct to keep a support team sharp, proactive, and always one step ahead? If building a world-class support practice for Microsoft Dynamics 365 sounds like your next move – we want to hear from you.

Why This Role? At TRUST, support is not an afterthought – it is a cornerstone of the value we deliver to clients. As our Support Lead for CRM & ERP, you will own the entire post-go-live support and AMC experience across Microsoft Dynamics 365 Customer Engagement and Dynamics 365 Finance & Operations. You will set the standard for how we respond, communicate, and resolve. You will lead a team of talented support consultants, govern SLAs, drive proactive client communication, and ensure our clients always feel in safe hands. This is a high-visibility, high-impact role reporting directly to the CEO, with real scope to shape a growing practice.

Job Summary We are looking for an experienced Senior Manager to lead our CRM & ERP Support Practice. The ideal candidate brings deep Microsoft Dynamics 365 knowledge, a strong track record in support management, and a genuine passion for customer service excellence. You will own the support delivery model end-to-end: from SLA governance and ticket oversight to client reporting, team development, and process improvement.

Key Responsibilities

Customer Service & Client Engagement
- Champion a client-first culture – ensuring every interaction reflects TRUST’s commitment to quality and responsiveness.
- Serve as the primary escalation point for CRM & ERP support clients, maintaining strong and trusted relationships.
- Drive proactive communication with clients on ticket status, known issues, upcoming updates, and service insights – not just reactive responses.
- Collaborate with Sales and Pre-Sales teams to identif Apply on Kit Job: kitjob.in/job/4mxio7