International Telecaller (Rajkot )

Mail:- [HIDDEN TEXT] international telecaller acts as the voice of a company overseas, making outbound or handling inbound calls across different time zones. The primary goal is to generate leads, close sales, or provide customer support, requiring excellent English communication, strong cross-cultural awareness, and typically working during international night shifts.Key ResponsibilitiesGlobal Outreach&Lead Generation: Make cold or warm calls to international prospects (e.g., US, UK, Australia) to promote products or services.Query Resolution: Address inbound inquiries, resolve client complaints, and provide accurate product information.Database Management: Log detailed customer data, track call outcomes, and manage follow-ups in Customer Relationship Management (CRM) software.Target Achievement: Meet daily, weekly, or monthly metrics regarding call volume, lead conversions, and sales.Cross-Cultural Communication: Maintain a professional, empathetic, and persuasive tone while adjusting to cultural nuances and foreign accents.Essential RequirementsLanguage Proficiency: Exceptional command of spoken and written English; a clear, neutral accent is highly preferred.Education&Experience: Typically a high school diploma or a bachelor's degree, with 1-3 years of proven telesales or customer service experience.Flexibility: Willingness to work in shifts (often night shifts corresponding to target country business hours).Soft Skills: Active listening, strong negotiation skills, resilience against rejection, and the ability to work under pressure.Tech Literacy: Basic computer proficiency and familiarity with CRM software and virtual telephony tools.