IT Support Executive (Ramanagara)

Position Overview<\/b> <\/div> <\/div> We are looking for a base -level IT support professional to manage day -to -day IT support and coordination across hotel and real estate operations. <\/div> This is a hands -on support role, where all major implementations and complex technical work are handled by third -party vendors. <\/div> <\/div> The role focuses on system monitoring, user support, coordination with vendors, and ensuring smooth IT operations across properties. <\/div> <\/div> Key Responsibilities<\/b> <\/div> A. IT Support & Operations <\/div> <\/div>
- Provide first -level (L1) IT support for desktops, laptops, printers, POS machines, and basic network issues.<\/span> <\/li>
- Handle user onboarding/offboarding, system access requests, and basic troubleshooting.<\/span> <\/li>
- Support hotel and office staff with day -to -day IT issues and escalate to vendors when required.<\/span> <\/li>
- Maintain smooth functioning of basic IT services without business disruption.<\/span> <\/li> <\/ul> <\/div> B. Vendor Coordination & Follow -ups <\/div> <\/div> Coordinate with third -party vendors for:<\/span> <\/div>
- PMS, POS, CRM systems<\/span> <\/li>
- Network, Wi -Fi, and internet services<\/span> <\/li>
- CCTV, access control, and telecom systems<\/span> <\/li>
- Raise tickets, track progress, and ensure timely resolution.<\/span> <\/li>
- Act as a single point of contact between business users and IT vendors.<\/span> <\/li> <\/ul> <\/div> C. Asset & Inventory Management <\/div> <\/div>
- Maintain IT asset inventory (laptops, desktops, POS, printers, routers, etc.).<\/span> <\/li>
- Track asset allocation, movement, and basic lifecycle records.<\/span> <\/li>
- Coordinate with management for hardware purchases and replacements.<\/span> <\/li> <\/ul> <\/div> D. Basic Systems & Network Support <\/div> <\/div>
- Perform basic checks on:<\/span> <\/li>
- Internet connectivity<\/span> <\/li>
- Wi -Fi availability<\/span> <\/li>
- Network devices (routers, switches – basic level)<\/span> <\/li>
- Escalate complex network or security issues to vendors.<\/span> <\/li> <\/ul> <\/div> E. Documentation & Compliance <\/div> <\/div>
- Maintain basic IT documentation, SOPs, and asset records<\/span> <\/li>
- Ensure users follow basic IT policies and data security practices.<\/span> <\/li>
- Assist management during audits by sharing required IT information.<\/span> <\/li> <\/ul> <\/div> <\/span>

Requirements<\/h3> Skills & Competencies<\/b> <\/div>
- Basic knowledge of IT support, hardware, and troubleshooting<\/span> <\/li>
- Familiarity with Windows OS, MS Office, basic networking concepts<\/span> <\/li>
- Ability to coordinate with vendors and follow up on issues<\/span> <\/li>
- Positive communication and problem -solving skills<\/span> <\/li>
- Willingness to learn and grow under guidance<\/span> <\/li> <\/ul> Qualifications & Experience<\/b> <\/div> <\/div> <\/div>
- 2–3 years in IT support / desktop support / junior IT role<\/span> <\/li>
- Hospitality experience is not mandatory<\/span> <\/li> <\/ul> <\/div> <\/span> Apply on Kit Job: kitjob.in/job/4mbsjk