ServiceNow Application Developer (Karnataka)

We are seeking an experienced Tech Lead with a focus on Customer Service Management (CSM) on the ServiceNow platform. The ideal candidate will bring a combination of technical expertise, leadership abilities, and stakeholder management experience. This role initially involves working independently, with the future opportunity to build and lead a team as the scope of work expands. Key Responsibilities:
- Ownership of ServiceNow Implementations: Lead and take ownership of CSM implementations on the ServiceNow platform, ensuring successful outcomes.
- Stakeholder Collaboration: Work closely with business stakeholders to understand requirements, propose technical solutions, and drive project success.
- Hands-On Leadership: In the initial stages, deliver solutions independently while leading by example.
- Team Building: As the scope of work grows, recruit, build, and lead a team of skilled professionals to ensure successful project execution.
- Technical Guidance: Provide mentorship and oversight to your team, offering guidance on best practices, ServiceNow configurations, and solutions implementation.
- Quality Assurance: Ensure high-quality delivery of ServiceNow projects, adhering to organizational standards and best practices.
- Communication: Facilitate effective communication between technical teams, stakeholders, and leadership to ensure alignment on project goals, timelines, and resources. Requirements
- Experience: 8+ years of overall professional experience, with significant expertise in ServiceNow, particularly in CSM modules.
- Tech Lead Experience: Proven track record as a Tech Lead, capable of managing both teams and projects effectively.
- Stakeholder Management: Strong ability to engage and collaborate with business leaders, driving decision-making and ensuring alignment with technical solutions.
- ServiceNow Expertise: Hands-on experience with configuring and implementing ServiceNow solutions, specifically in CSM modules.
- Independent Work: Ability to work autonomously and take ownership of complex tasks in a dynamic and fast-paced environment.
- Problem-Solving: Exceptional problem-solving skills with a proactive, solution-oriented mindset. Preferred Qualifications:
- Certifications: Certifications in ServiceNow CSM are highly preferred.
- Team Building Experience: Prior experience in building and scaling technical teams is a plus.
- ServiceNow Best Practices: Strong understanding of ServiceNow best practices, architecture, and design principles. Additional Information:
- Job Type: Permanent Full Time
- Work Profile: Hybrid (Work from Office/ Remote)
- Years of Experience: 8+ Years
- Location: Bengaluru Benefits:
- Competitive salaries and comprehensive health benefits
- Versatile work hours and remote work options.
- Professional development and training opportunities.
- A supportive and inclusive work environment. Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. Apply on Kit Job: kitjob.in/job/4m9lf1