Home Connect Master Supervisor, Rishikesh

We at Jio are hiring for Home Connect Master Supervisor -Uttarakhand Locations: Rishikesh, Haridwar Key requirements are 1. Graduation or Diploma( ECE / Telecommunication/ IT/ CS) 2. Experience of 5-8 years Job Description Drive home connect and care operations in the assigned territorySource and train technicians by teeing up with target colleges Conduct classroom and on the job trainings for technicians Mentor and guide technicians to enhance productivity Ensure zero defect execution of home connect activity Drive home connect installation and fault repair related SLA Ensure customer satisfactionEnsure adherence to processes as per company defined SLAs Skills and Competencies Product service knowledge Knowledge of IT tools usage Speak local language Planning and organizing skills Team Management Skills Execution excellence Communication skills Coaching skills Customer focus