Head, Quality Assurance & ERM Effectiveness Review (Roorkee)

Job Summary

- This position can be based in GBS India, GBS Kuala Lumpur, and GBS Poland. The recruitment team will contact you to confirm your preferred location if you are shortlisted.
- Assurance is a 2nd line of defence function established under a delegated Mandate from the Group Chief Risk Officer and the Group Head of Conduct, Financial Crime and Compliance (CFCR). The primary role of Assurance is to provide a risk-based independent view to Senior Management in the business/functions, 2nd Line and the Board as to the effectiveness of the bank’s policies, processes, systems and controls. It facilitates identification of any gaps & inefficiencies, enabling prompt corrective action to be taken, and is a key source of evidence for the Board & Regulators. Assurance is part of the reasonable steps taken in support of SMF 4, 16 & 17 responsibilities.
- The Head of Quality Assurance & Enterprise Risk Management (ERM) Effectiveness Review is the functional owner of the Group’s 2nd Line Assurance quality framework and ERM Effectiveness Review approach.
- The role is accountable for setting, maintaining and enforcing the standards that underpin high quality assurance outcomes across the global 2nd Line Assurance portfolio. This includes ownership and delivery of the Quality Assurance and Improvement Programme (QAIP) and delivery ERM Effectiveness Review plans, and independent ownership of material quality and effectiveness conclusions.
- Acting as a senior member of the 2nd Line Assurance team, the role provides challenge to Heads of Assurance, ensures alignment to the principles based assurance methodology and the One Assurance reliance model, and supports senior management and Board level confidence in the effectiveness of the Group’s risk oversight framework.
- As a key advocate for the function, the role will lead in fostering high performance and drive the core purpose and strategy. This includes supporting our digital strategy and automation, thereby enhancing the efficiency and excellence of our execution. It will support in ensuring that assurance reviewers and teams receive support and actionable feedback that is needed for them to effectively fulfil their roles.

Key Responsibilities

Strategy

- Define, drive and execute the QAIP and ERM Effectiveness Review strategy for 2nd Line Assurance Function Globally.
- Align the strategies with the broader Professional Services mandate and the overarching vision of establishing a unified “One Assurance” reliance model across the lines of defence.
- Act as a strategic catalyst for transitioning the function toward our modern, principles based assurance methodology.
- Support in the championing of digitisation of the assurance lifecycle, identifying opportunities to embed analytics and automation within both assurance execution and the quality review process.
- Help drive a cooperative cross line of defence risk and control ecosystem.
- Drive a culture of continuous improvement in delivery of the Assurance mandate, including by leveraging data and technology throughout the team.

Business

- Serve as the senior escalation point for material QA and ERM Effectiveness issues.
- Ensure that the strategy and execution actively adds value to the function by enhancing effectiveness, efficiency, excellence and commercial awareness in 2nd Line Assurance activities.
- Facilitate a proactive approach to the QAIP and ERM Effectiveness where findings translate into actionable enabling insights.

Processes

- Design and execute a comprehensive schedule of thematic and continious quality and ERM Effectivness reviews.
- Assess the adherence of assurance engagemets to the established principles based methodology, internal standards and applicable regulatory and “One Assurance” reliance expectations.
- Continiously support in the evaluation and refining of the assurance framework, methodologies and supporting matrices to ensure they remain fit for purpose and industry leading.
- Drive continious improvement of the QAI process itself, identifying opportunity and leveraging automated testing and data driven insights to increase the coverage and depth of the QAI reviews.

People & Talent

- Lead through example, to build the appropriate culture and values within the team, the wider Professional Services team and the 2nd Line Assurance function.
- Lead and support in developing and delivery of targeted training, and coaching based on thematic gaps identified through quality reviews.
- Provide constructive, actionable and timely feedback to assurance review teams, fostering an environment of continuous learning and high performance.
- Manage, develop and mentor a high performance the team, ensuring they possess a mix of technical methodology expertise and interpersonal influencing skills.

Risk Management

- Identify, assess and escalate material quality, coverage and effectiveness risks arising from QA and ERM Effectiveness Reviews.
- Provide independent assurance that the 2nd Line Assurance function is operating effectively to oversee and challenge the function’s activities.
- Ensure that the root cause of quality deficiencies are accurately identified and that there are robust, sustainable remediation plans implemented by the review teams.
- Maintain a forward looking view of emerging assurance quality and ERM framework effectiveness, using thematic insights to inform enhancements to assurance methodology, planning and capability development.

Governance

- Prepare, consolidate and present comprehensive QAIP and ERM Effectiveness Framework management reporting.
- Ensure clear, transparent reporting of quality metrics, thematic findings and the status of improvement initiatives
- Monitor and track the implementation of methodology updates and the remediation of QA findings, escalating at risk or overdue items to the appropriate governance forum

Regulatory & Business Conduct

- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the Global Assurance team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Providing ongoing reporting of risk exposure into governance meetings and to key stakeholders and escalating any blockages to progress to ensure Group MT, Risk & CFCR, and OTCR Scorecard objectives are met.

Key stakeholders

- Global Head of Assurance
- Global Head of Assurance’s Management Team
- Head of Professional Services
- 3rd Line Group Internal Audit (Specifically to align with the “One Assurance” reliance model / approach)
- Country CRO, RFO, Governance teams
- Regional/Cluster CRO and governance teams
- Group RFO and governance teams
- Members of ERM Management Team

Other Responsibilities

- Embed Here for good and Group’s brand and values in the Global Assurance team
- Perform other responsibilities assigned under Group, Country/Market, Business or Functional policies and procedures.
- Lead special projects and ad hoc methodological reviews as requested by the Head of Qualified Services or Global Head of Assurance.

Skills And Experience

1 Risk Specialism

- Market Expertise
- Independent Challenge
- Commercial Mindset
- Execution
- Driven
- Critical
- Thinking
- Solution Driven
- Proficiency in Tech, AI/ Automation
- Managing Change & Conflict
- Integrity
- People Leadership
- Stakeholder management & Influence

Qualifications

- Strong assurance, regulatory inspection or audit experience in Risk, within a banking environment.
- Substantial experience in the banking industry, including demonstrated success in a similar roles, including across a range of risk areas.
- Experience in leading QAIP in audit/assurance.
- Proven experience assessing the effectiveness of risk management or control frameworks, including thematic assessments or oversight activities.
- Experience in optimising processes, including via the use of technology.
- Strong leadership qualities, excellent interpersonal skills and personal authority based on trusted relationships.
- Experienced in leading and motivating high performing teams.
- Strategic vision for the function.
- Excellent communicator, effective leader and manager of complex, highly matrixed organizations and the ability to explain complex risk terms in business language.
- Ability to collaborate and work dynamically across country, region, business, and group stakeholders
- Strong drive, high levels of integrity, independence, and enthusiasm.
- Strong expertise in data analytics, AI, automation, and technology risk management in banking.
- Strong presentation skills and the overall knowledge, sound judgement and courage of conviction.

About Standard Chartered

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