Junior Amazon Connect Engineer Roorkee

Confidential company helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99% of Confidential company's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Confidential company has coverage across 5 continents and operates in 25 countries around the world. Confidential company retains nearly 1000 full time professionals, and our annual growth rate exceeds 25%.

Job Description

We are seeking an experienced Amazon Connect Engineer to design, build, and optimize advanced contact center solutions on AWS. The ideal candidate will have solid expertise in Amazon Connect, AWS services, and programming skills to deliver seamless, intelligent, and scalable customer engagement solutions.

Responsibilities:

Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.

Build Call flow designs and integration to backend systems using application program interfaces (API).

Manage NICE BU and provide input into solution design, and optimization for network solutions.

Provide routing design and implementation for contact center technology

Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs.

Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise

Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.

Review support tickets with agency leadership and oversee any support questions from other Apply on Kit Job: kitjob.in/job/4m81wm