Senior Manager - Regional Collections (Odisha)

Role Purpose Responsible for delivering on business metrics of portfolio resolution, norm, rollback and extraction/absolute recovery and ROR as per business operating plan through a team of Agency managers and Collection Vendors. Role Accountability 1. Devise vendor allocation strategy for the CD/region and ensure appropriate capacity addition basis future business inflows in line with ACR guidelines 2. Ensure adequate legal interventions on the portfolio 3. Ensure various critical segments as defined by business are reviewed and performance is driven on them 4. Conduct regular performance review with Vendors and Area collection managers for all critical metrics to track the portfolio health and performance trends 5. Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value 6. Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers 7. Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines 8. Reinforce compliance standards with area collection managers and vendors to drive adherence to code of conduct 9. Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies 10. Ensure all customer complaints received are closed within time frame 11. Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating 12. Ensure monthly cost provisions are reported as per timelines 13. Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes 14. In cases pertaining to Banca delinquencies, collaborate with partner bank branches in respective locations to track customers Measures of Success 1. Portfolio Coverage 2. Resolution Rate 3. Normalization/Roll back Rate 4. Settlement waiver rate 5. Absolute Recovery 6. Settlement waiver rate 7. Extraction Rate 8. ACM CAPE 9. ROR 10. Regulatory Customer complaint % 11. Vendor SVCL Audit adherence 12. Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with valuable understanding of Collection Processes Competencies critical to the role 1. Analytical Ability 2. Stakeholder Management 3. Problem Solving 4. Result Orientation 5. Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. Apply on Kit Job: kitjob.in/job/4lntyb