Senior ServiceNow ITSM Consultant (Odisha)

We are looking for an experienced Senior ServiceNow ITSM Consultant with strong expertise in ServiceNow implementation, customization, integrations, workflow automation, and platform governance. The ideal candidate should have hands-on experience across multiple ServiceNow modules, strong technical architecture capabilities, and the ability to deliver scalable enterprise ServiceNow solutions. Key Responsibilities
- Design, develop, and implement scalable ServiceNow ITSM solutions
- Configure and customize:
- Workflows
- Forms
- Service Catalogs
- Automations
- Lead technical and architecture discussions across ServiceNow modules
- Develop integrations with third-party systems and enterprise applications
- Optimize:
- CMDB
- Discovery
- Service Mapping
- Telecom inventory processes
- Gather business requirements and translate them into technical solutions
- Ensure platform governance, security, and best-practice compliance
- Support:
- Upgrades
- Deployments
- Troubleshooting
- Performance optimization
- Mentor development teams and contribute to solution delivery excellence Mandatory Skills
- Strong experience in ServiceNow ITSM implementation and customization
- Hands-on expertise in:
- ITSM
- ITOM
- ITAM
- HRSD
- CSM
- Telecom modules
- Strong experience with:
- Business Rules
- Client Scripts
- UI Policies
- ACLs
- Flow Designer
- Script Includes
- Strong understanding of:
- CMDB
- Discovery
- Service Mapping
- CSDM
- Experience with:
- REST/SOAP APIs
- MID Server
- IntegrationHub
- Expertise in:
- Workflow automation
- Catalog management
- Platform governance
- Strong ITIL process knowledge including:
- Change Management
- Incident Management
- Problem Management
- Experience handling:
- ServiceNow upgrades
- Testing
- Release management Valuable to Have
- Experience with:
- Now Assist
- Predictive Intelligence
- Virtual Agent
- AIOps
- Exposure to:
- Telecom Network Inventory (TNI)
- TPM modules
- Knowledge of:
- Agile methodologies
- DevOps practices
- Automation frameworks Preferred Certifications
- ServiceNow Certified Implementation Specialist:
- HR
- Service Mapping
- CSM
- ITIL V4 / ITIL Service Operation
- Six Sigma Black Belt / Lean Practitioner
- Google Project Management Professional
- ISO 9000 & 27000 Certified Preferred Candidate Profile
- Strong problem-solving and technical leadership capabilities
- Experience handling enterprise-scale ServiceNow environments
- Excellent stakeholder management and communication skills
- Ability to work independently in a remote environment
- Strong mentoring and collaboration abilities Apply on Kit Job: kitjob.in/job/4lt4gc