Technical Project Manager Salem

We are seeking a Technical Project Manager with deep experience delivering enterprise SaaS solutions involving CRM and Call Center technology, data integration and security frameworks. The ideal candidate bridges the gap between technical and business teams—ensuring seamless execution of software projects that drive customer success and operational excellence.

Key Responsibilities Lead end-to-end project delivery for SaaS system implementations, including integrations, data migrations, and API deployments. Collaborate with cross-functional teams (engineering, product, operations, and customer success) to translate business needs into actionable technical requirements. Manage project timelines, resources, and risk mitigation using Agile or hybrid methodologies. Oversee integrations with CRM systems, chatbot platforms, and contact center software and omnichannel communications Develop and maintain comprehensive documentation—system diagrams, user stories, test plans, and rollout plans. Partner with security and compliance stakeholders to ensure adherence to enterprise data protection standards. Serve as the primary technical liaison with client IT teams. Monitor and report on key project metrics (scope, budget, milestones, performance) using data-driven tools.

Required Qualifications Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field. 10+ years of experience managing technical projects in a SaaS or enterprise software environment. Experience with \"Medicaid\" or \"SNAP\" systems Proven track record of CRM and Contact Center system deployment. Proven track record in managing integrations and data migration Robust understanding of API protocols, authentication standards, and data formats Excellent understanding of information security, privacy, and compliance standards Proficiency with contemporary project management and collaboration tools Exceptional communication, stakeholder management, and problem-solving skills. PMP, CSM, or other relevant certifications.

Why Join Us You’ll work in a collaborative, rapid-paced environment that values innovation, continuous learning, and high-impact results. Join our team to lead transformative projects that power enterprise engagement and next-generation SaaS experiences.

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