Desktop Support Engineer, Jharsuguda

Job Description– Desktop Support Engineer Position: Desktop Support Engineer Location: Belpahar, Near Jharsuguda, Odisha Client: TRL Krosaki Refractories Limited Experience: 1–4 Years Employment Type: Full-Time Work Mode: Onsite Job Summary We are looking for a skilled and proactive Desktop Support Engineer to provide onsite technical support at the TRL Belpahar plant location. The candidate will be responsible for handling end-user issues related to desktops, laptops, printers, networking, and IT infrastructure support.Key Responsibilities Installation, configuration, and troubleshooting of desktops and laptops Windows OS installation and software configuration Troubleshooting hardware, software, and network-related issues Printer, scanner, and peripheral device support Handling user account management and password resetsProviding Outlook / O365 support to end users Basic LAN, Wi-Fi, VPN, and connectivity troubleshooting Coordinating with central IT teams for issue resolution Managing and updating support tickets within SLA timelines Antivirus installation, patch updates, and system health monitoring Providing remote and onsite technical assistance to usersRequired Skills Good knowledge of Windows 10/11 environment Basic networking knowledge (LAN/WAN/IP configuration) Understanding of Active Directory and Office 365 Experience in desktop troubleshooting and IT support Strong communication and user-handling skills Ability to work independently at plant/site location