Assistant Store Manager, Sangli

Job Title : Assistant Store Manager Location: Navi Mumbai (Belapur&Vashi) About Us: Traya is an direct-to-consumer hair care brand platform provides a holistic treatment for consumers dealing with hairloss. The Company provides personalized consultations that help determine the root cause of hair fall among individuals, along with a range of hair care products that are curated from a combination of Ayurveda, Allopathy, and Nutrition. Traya's secret lies in the power of diagnosis. Our unique platform diagnoses the patient’s hair&health history, to identify the root cause behind hair fall and delivers customized hair kits to them right at their doorstep. We have a strong adherence system in place via medically-trained hair coaches and proprietary tech, where we guide the customer across their hair growth journey, and help them stay on track. Traya is founded by Saloni Anand, a techie-turned-marketeer and Altaf Saiyed, a Stanford Business School alumnus.Our Vision: Traya was created with a global vision to create awareness around hair loss, de-stigmatise it while empathizing with the customers that it has an emotional and psychological impact. Most importantly, to combine 3 different sciences (Ayurveda, Allopathy and Nutrition) to create the perfect holistic solution for hair loss patients.Role Overview: The Assistant Store Manager plays a key role ensuring smooth day to day operations at Clinic/ store, supporting the store manager in delivering excellent customer experiences driving product understanding and maintaining the clinics operation excellence. Responsibilities: Customer Experience:- Customer experience: Ensure every customer is welcomed, and guided through their visit in a warm and professional manner - Help resolve any customer concern or queries, related to treatment, appointment or products - Support in conducting scalp test or consultation where required Clinic Operations:- Monitor daily store opening / closing activities - Ensure the clinic is clean. Organized, and stocked with required inventor - Asist with managing appointments, walk in and escalations Sales and Product Support: - Support the coaching team in explaining treatment kits - Product usage and reorder benefits- Up-sale or recommend suitable products based on customer history - and needs - Help with the kit making and App onboarding, wherever needed Team Coordination: - Coordinates with doctors, coaches and backend team, to ensure seamless clinic functioning - Act as a point of contact in an absence of a manager- Maintain shift rosters and ensure timely updates are shared - Reporting and inventory - Track footfall and daily sheet and maintain MIS reports - Ensure Accurate inventory management from receipt to usage - Race any requirements for stock replenishment or support material Skills and Requirements:- Bachelor’s degree in any fields preferred - 1-3 years of experience in customer facing roles (retails, wellness, Healthcare ) preferred - Strong communication and interpersonal skills - Basic knowledge of excel, google office sheets - Comfortable with tech-based processes (Apps Usage and CRM Tools )