Senior Production Readiness Manager (Sangli)

About the Team

We are a proactive team within the Customer Support Organization that provides personalized support during the deployment period. We are dedicated to ensuring the Workday product delivers maximum performance, guiding our largest and most strategic customers through pre‑deployment performance testing and business‑critical activities in production. By coordinating internally to meet project deliverables on time, we help customers improve performance and effectively manage their operations.

About the Role

The Production Readiness Manager / Senior Production Readiness Manager is a customer‑facing role that combines technical expertise, project management, and customer relations. Assigned to large deployments or high‑volume, business‑critical activities, the PRM ensures successful performance testing and transition to production. By collaborating with internal teams, the PRM drives the resolution of performance issues and advocates for customers. As the “voice of the customer,” the PRM takes full ownership of the engagement during deployment.

Keys to Success

- Technical competence and continuous interest in Workday products
- Knowledge of Workday’s Architecture and ability to demonstrate it on all engagements
- Ability to use indirect influence and successfully engage with senior leadership, technical, and functional staff to overcome challenges and drive issues to resolution
- Outstanding time‑management and prioritization skills
- Hyper‑attention to detail
- Ownership of and driving customer escalations for blocking issues
- Effective use of sound business judgment, risk avoidance, and coordination of team efforts to resolve problems
- Ability to thrive with ambiguity and manage challenges in a fast‑paced environment

About You

You enjoy working closely with others, building strong cross‑functional relationships and having some laughs along the way. You have a passion for learning, are resourceful and able to act independently even in uncertain scenarios. You are ambitious and self‑driven with a passion for strong customer relations and can turn complex technical architecture into a simple and engaging storytelling experience. You accurately report status and skilfully manage issues, risks, and concerns.

Basic Qualifications

- BS or MS in a technical degree (e.g., Computer Science, MIS) or equivalent technical work experience
- 4+ years of experience in product support, customer success, account management or consulting for a complex B2B enterprise software solution
- 4+ years of experience successfully implementing or managing a complex SaaS solution and working with large enterprise accounts
- Fluent spoken and written English

Senior Production Readiness Manager – Advanced Qualifications

- 7+ years experience providing technical support for complex software and environment issues
- 5+ years experience in customer support, product support, or consulting with a focus on ERP system performance (SaaS preferred)
- Demonstrated ability to understand and explain technical architecture
- Project‑management experience and ability to balance multiple customer engagements and initiatives
- Excellent verbal, presentation and communication skills; ability to chair meetings
- Leadership skills to influence, interact, and collaborate with senior leaders and technical resources
- Excellent organization, communication, and presentation skills
- Strong analytical and problem‑solving skills, both technically and functionally
- Crisis‑management experience is a plus
- Comfortable in a fast‑paced, process‑focused workplace
- Experience with HR, Time Tracking, Recruiting, Financials, or Payroll applications (preferably Workday)

Additional Information

This role will work on the APJ shift – 6:30am to 3:30pm India time.

Equal Opportunity Employer

Workday is an equal‑opportunity employer, including individuals with disabilities and protected veterans.

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