Customer Support Associate (Bopal)

Job Title: Customer Support Associate Job Location: Bopal, Ahmedabad Job Type: Full time About the Company: OMSGuru is a 8-year-old software product company located in Bopal, Ahmedabad working in the eCommerce Industry. OMS Guru is a backbone for online eCommerce vendors and helps them grow their businesses profitably. We serve over 10000+ happy clients who use our services. OMSGuru is built with single goal in mind: to help big & small sellers and retailers manage their back-end business operations with ease. Thank you for your interest in OMS Guru solutions private limited. Job Summary: Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. Key Responsibilities:
- Understand OMSGuru platform and it’s functioning thoroughly
- Support our existing clients via Chat, Phone, Email & Tickets.
- Help onboard new clients onto our system
- Respond promptly and professionally to customer inquiries in person, by telephone, or by email
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
- Establish and maintain good rapport with customers by using positive language and anticipating their needs. Skills and Qualifications:
- Excellent communication
- Fluent in Hindi & English
- Working knowledge of Microsoft Excel
- Typing Speed of minimum 30 Words Per Minute
- Outspoken personality (someone who likes to talk with people) Education:
- Any Graduate Annual CTC: up to 3 LPA How to Apply: Please send your resume on Pay: ₹15,000.00
- ₹25,000.00 per month Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund Application Question(s):
- Are you comfortable with a salary of up to ₹25,000 per month?
- Are you comfortable working on-site at our Ahmedabad office?
- Are you currently based in Gujarat, or are you willing to relocate to Ahmedabad? Work Location: In person Apply on Kit Job: kitjob.in/job/4lof5g