Customer Service New Associate (Secunderabad)

Skill required: Retirement Solutions
- Retirement Planning Services Designation: Customer Service New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance workplace and offers a flexible operating model that can meet the unique needs of each market segment. You would be part of the Retirement services team, with experience in the US retirement industry specifically 401k, 403B, Moneyout, Lumpsum, Defined contribution, Client Service Management, Plan document, Plan Implementation. This covers the full range of services needed throughout a plan's life, including plan development & enhancement, sales & marketing, plan sponsor/institutional client onboarding/management, participant enrollment/management, sponsor and member servicing & reporting. Their products consist of individual retirement accounts (Roth IRA), college savings accounts, guaranteed investment contracts, fixed & variable deferred annuities (qualified & non qualified), as well as corporate retirement funds. What are we looking for?
- 2+ years of experience in the US Retirement Services domain
- Defined Contributions
- Managing participant level services.
- Expertise in Money In processes such as Asset transfer, enrollments, record keeping services, account maintenance, IRA contributions, file processing, etc.
- Address change verification: Verify participants' addresses using tools provided by public records system and the United States Postal Service.
- Hands-on with developing process documentation, COPIS, capturing exceptions, process flow, process maps and NIGO rules.
- Processing monetary and non-monetary transactions for assigned clients/transactions, ensuring accuracy on transactions processed.
- Demonstrated knowledge of rollover in/transfer forms.
- Ability to perform enrollment requests.
- Knowledge of IGO/NIGO is a must.
- Strict adherence to non-disclosure of client information by preserving client confidentiality.
- Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to management.
- Researching on any queries/requests sent by the Business Partners/Client Support Teams and replying with minimum response time.
- Taking active participation in process improvements and automation.
- Ensure Quality Control standards that have been set are adhered to.
- Excellent organizational skills with ability to identify and prioritize high-value transactions.
- Completing assigned responsibilities and projects within timelines apart from managing daily BAU.
- Support creation of procedure documents
- SOPs. Roles and Responsibilities:
- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Your primary interaction is within your own team and your direct supervisor.
- In this role, you will be given detailed instructions on all tasks.
- The decisions that you make impact your own work and are closely supervised.
- You will be an individual contributor as part of a team with a predetermined, narrow scope of work.
- Please note that this role may require you to work in rotational shifts. Locations Job No. AIOC-S01647157 | Hyderabad Apply on Kit Job: kitjob.in/job/4n29m6