Lead Engineer - Quality (Customer/In-process) (Shamshabad)

– Customer & In-Process Quality Engineer Position Summary We are seeking an experienced Customer & In-Process Quality Engineer to drive quality excellence across customer-facing and manufacturing operations in an EMS/PCBA manufacturing environment. The role is responsible for reducing customer complaints and returns, improving in-process quality performance, strengthening quality systems, and ensuring compliance with customer and ISO requirements. The ideal candidate should have strong experience in EMS and Aerospace industries, hands-on expertise in quality systems, problem-solving methodologies, process monitoring tools, and customer quality management. Key Responsibilities Customer Quality Management
- Drive reduction of customer complaints, customer returns, and RMA occurrences.
- Improve defect detection at FQA and create quality awareness across teams.
- Work closely with Cross Functional Teams (CFT) for timely closure of customer-reported issues.
- Investigate customer complaints and implement effective corrective and preventive actions for non-detection issues.
- Develop strategies to prevent issue escape from organization to customer.
- Implement horizontal deployment of corrective actions across all projects and customers.
- Monitor RMAs closely and ensure closure within defined TAT.
- Ensure products consistently meet customer quality requirements and specifications.
- Coordinate with Quality Managers to discuss and resolve customer quality concerns.
- Provide timely updates to customers regarding quality issues, corrective actions, and status tracking.
- Participate in product quality planning and quality control activities based on customer specifications.
- Communicate customer expectations and feedback to internal quality and manufacturing teams.
- Prepare, maintain, and update customer-required quality reports and documentation.
- Train and guide quality teams in structured problem-solving methodologies and quality improvement practices.
- Support New Product Introduction (NPI) activities to proactively avoid quality issues.
- Prepare and maintain product quality documentation in line with ISO standards and customer requirements.
- Develop and improve quality processes based on ISO standards and audit findings.
- Manage and coordinate ISO audits and support audit compliance activities.
- Work with Quality Managers to improve Quality Management Systems based on audit observations and customer feedback. In-Process Quality Management
- Closely monitor FPY (First Pass Yield) and RTY (Rolled Throughput Yield) for assigned projects.
- Analyze top recurring defects/issues and drive improvement actions with Cross Functional Teams.
- Track and ensure closure of actions related to FPY and RTY improvement initiatives.
- Provide timely technical clarifications to IPQA teams regarding in-process quality observations.
- Correlate customer rejections with internal process rejections and drive containment/improvement actions.
- Lead GYAT meetings and drive continuous quality improvement initiatives.
- Monitor critical process parameters using SPC, Cp, and CpK analysis.
- Ensure timely documentation updates related to customer complaints and process changes.
- Review and update Generic PFMEAs periodically.
- Monitor closure and effectiveness of previous audit feedback and corrective actions.
- Drive implementation of structured problem-solving methodologies such as:
- 8D
- Lean Manufacturing
- Six Sigma
- Root Cause Analysis
- Utilize process monitoring and quality tools including:
- SPC
- Cp/CpK
- GRR
- PFMEA
- Control Plans Required Skills & Qualifications Educational Qualification
- Diploma / BE in:
- Electronics & Communication Engineering (E&CE;)
- Electrical & Electronics Engineering (EEE)
- Related Engineering disciplines Experience
- 8–10 years of experience in:
- EMS Industry
- Aerospace Industry
- PCBA Manufacturing Environment Technical Skills
- Strong understanding of:
- PCBA manufacturing processes
- In-process quality systems
- Customer quality management
- Aerospace quality requirements
- Hands-on experience with:
- SPC, Cp/CpK, GRR
- PFMEA and Control Plans
- ISO standards and audit management
- Root Cause Analysis and CAPA implementation
- FPY/RTY improvement programs
- Good understanding of EMS manufacturing quality requirements and customer expectations. Soft Skills
- Strong communication and customer handling skills.
- Excellent analytical and problem-solving abilities.
- Leadership capability in driving CFT quality improvement actions.
- Ability to work under pressure and manage multiple projects/customers. Preferred Qualifications
- Certification or exposure to:
- Lean Six Sigma
- Internal Auditor Programs
- Aerospace Quality Standards
- Experience handling international customers and aerospace programs is an added advantage. Benefits / Role Exposure
- Opportunity to work on running and upcoming EMS & Aerospace projects.
- Exposure to customer quality management, process improvement, and advanced quality systems.
- Opportunity to lead continuous improvement initiatives in a high-reliability manufacturing workplace.
- Involvement in strategic quality enhancement and customer satisfaction programs. Apply on Kit Job: kitjob.in/job/4m4y5f