Walk-in Drive– Customer Support Executive (Voice Process) | …, Raniganj

Job Title: Customer Support Executive– Voice Process Process Type: Inbound Voice (Customer Support) Qualification: Intermediate&Above Languages Required: English&Hindi (Regional language proficiency preferred) Walk-in Drive Details: 15 May 2026 to 22 May 2026 (Monday to Saturday) Timings: 10:00 AM– 4:00 PM Please apply to this job as confirmation of your attendance. Walk-in Address: Divyasree Omega Building Block C 1st Floor, Hitech City, HyderabadWorking Details: 6 Working Days with 1 Rotational Week Off 2-Way Cab Facility up to 35 KM Radius (Nodal Point Pick-up&Drop) OR₹2,000 Transport Allowance Position Summary: Customer Care Specialists are responsible for handling inbound customer calls related to banking products and services. The role involves resolving customer queries, providing accurate information, ensuring customer satisfaction, and identifying opportunities for cross-selling relevant banking products.Key Responsibilities: Handle inbound customer calls professionally Provide accurate information regarding banking products and services Clarify customer queries and provide suitable resolutions Troubleshoot and resolve customer issues efficiently Escalate unresolved concerns whenever requiredComplete transactions and maintain accurate documentation Cross-sell banking products based on customer requirements Eligibility Criteria: Undergraduates / Graduates can apply Pursuing Higher Education&B. Pharmacy students are not eligible Required Skills: Excellent verbal communication in English&Hindi Regional language proficiency preferred Basic computer knowledge and familiarity with MS Office Strong telephone etiquette and active listening skills Good logical reasoning and decision-making skills Customer handling and service orientation