Customer Support Executive, Raniganj

About Rentomate We help renters find homes online through social listening, connecting real-time demand from platforms like Reddit and X with relevant listings. About the Role We are seeking a proactive and empathetic Customer Support Executive to drive user acquisition, ensure platform integrity, and act as the voice of our community.What You'll Do• Outbound Engagement : Persuasively communicate with leads to drive onboarding and expand our marketplace supply. • Digital Outreach : Tactfully engage and connect with CRM-provided leads via social media comments and direct messaging to drive conversion. • Platform Integrity : Investigate flagged content and amicably resolve user disputes to maintain a trustworthy ecosystem.• Feedback Loop : Synthesize user trends and clearly communicate critical, actionable insights to internal stakeholders. • Pipeline Management : Nurture user relationships through organized, consistent, and timely follow-ups. Skills&Experience We're Looking For• Experience : At least 1 year of prior experience in a customer support, outbound calling, or similar user-facing role. • Communication : Exceptional verbal and written skills, adaptable for both phone calls and social media etiquette. • Languages : Should be fluent in English and Hindi.Telugu and Kannada are optional but good to have.• Emotional Intelligence : High empathy with a proven ability to de-escalate tension and resolve conflicts. • Initiative : A self-starter who takes ownership of engaging the pipeline effectively. • Adaptability : Ability to handle multiple priorities seamlessly in a fast-paced startup environment.