Senior Specialist - Package Implementation, Raniganj

Role description Job Description This is a 100 onsite opportunity at Hyderabad India location Role Service Now Business Analyst total 4 positions Experience 8 to 10 years of overall experience 5 years of experience as a Business Analyst Location Hyderabad work from customer officeWork Timing General and EST Time zone Overview This is a position in the Digital Employee Experience Team The ideal candidate will be a detailoriented forwardthinking Business Analyst passionate about understanding business needs translating them into actionable technical requirements and contributing to the evolution of our employee experience platforms digital content management and optimizationResponsibilities Business Analysis Requirements Management Engage with business stakeholders to understand needs pain points and improvement opportunities for the Knowledge Management EC Pro Portal Now Assist AI modules Agile Delivery Collaboration Partner with the Scrum Master and development team to prioritise user stories for each sprint cycleSupport ongoing backlog refinement ensuring stories are welldefined estimated and aligned with project goals Monitor and manage the issues and requests queue ensuring timely triage resolution and communication Work closely with crossfunctional teams to understand mutual impacts of upcoming changes on their processes and to assess how their initiatives affect our modulesCross functional collaboration Collaborate with Training and Communications specialists to support the creation of clear and timely communication materials regarding product changes enhancements and upcoming releases Qualifications Technical Functional Skills Must have 5 years of experience as a Business Analyst in a ServiceNow environmentFamiliarity with ServiceNow Knowledge Management and Employee Center Pro Service Portal Now Assist AI Strong understanding of Agile delivery methodologies backlog management and sprint planning Ability to write highquality user stories acceptance criteria and process documentation Experience performing UAT including test planning execution and defect managementAnalytical Professional Skills Excellent analytical and problemsolving abilities with the capacity to break down complex issues into actionable tasks Ability to translate business needs into technical concepts and vice versa Strong communication and stakeholder management skills across technical and nontechnical audiencesHighly organised with the ability to manage multiple priorities and maintain attention to detail Preferred Experience Good to Have Prior exposure to KnowledgeCentered Service KCS practices Experience working with global or crossfunctional teams Basic understanding of ServiceNow administration or configuration